PupBox
PupBox Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
PupBox has 1.8 star rating based on 25 customer reviews. Consumers are mostly dissatisfied.
67% of users would likely recommend PupBox to a friend or colleague.
- Rating Distribution
Pros: Something new, Cool, Cute themes.
Cons: Horrible customer service, Please refund me, Cannot cancel online.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
PupBox has 1.8 star rating based on 25 customer reviews. Consumers are mostly dissatisfied.
67% of users would likely recommend PupBox to a friend or colleague.
- Rating Distribution
Pros: Something new, Cool, Cute themes.
Cons: Horrible customer service, Please refund me, Cannot cancel online.Recent recommendations regarding this business are as follows: "Don’t subscribe to Pupbox or you will be very disappointed.", "Do not buy.", "No! Waste of money. Use BarkBox!", "No one answered my call", "Don’t buy from them".
Most users ask PupBox for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Morehead City, North CarolinaWorst monthly dog subscription ever
Ive used BarkBox in the past and was thrilled with their products. Unfortunately I have not had the same experience with Pupbox.
The items I received in the first two boxes were just okay, nothing remarkable. But the third box I received today was the most ridiculously cheap junk Ive ever seen. Ive seen nicer items at the Dollar Tree. My puppy hasnt even expressed the slightest interest in this months selection.
Seriouslywont even play with the two cheap toys included. So, I do the smart thing and cancel. Only you cannot cancel. They say I still have eight boxes comingregardless of the subpar products Im paying for at a premium price.
Totally unacceptable. I dont ever want to spend another dollar with this company. I will fight this. What an unscrupulous company.
I recommend you do not get tangled in their web. This is a scam.
- Pups get excited
- Pups get disappointed
Preferred solution: Full refund
User's recommendation: Don’t subscribe to Pupbox or you will be very disappointed.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Indian Trail, North CarolinaDo not do it!!! Waste of money.
User's recommendation: anything but PUPBOX
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerConcerns with my pup box
- Pup loves these boxes and gets excited when he receives one
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAwful! Do not buy
Awful experience still not resolved. I was extremely dissatisfied with the box and it's contents.
This was my first box and I also wanted to do the 12 month subscription. Because the first box was so disappointing, I decided I was not going to be happy continuing for 12 months. I reached out to customer service and kept getting the terms thrown at me and no one willing to make it right. Do not buy!
Only one toy included in the box and it was a simple rope I can get anywhere. I've gotten other boxes before and always loved the toys and items included. This box contained much less and things that made no sense for my pup. Stick with bark box and bully make box.
Very disappointing experience with the box and customer service. Terrible way to do business.
- No pros
- Will not let you cancel
- Cheap products
- Terrible customer service
Preferred solution: Cancel subscription
User's recommendation: Do not buy.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible company
If I could give zero stars I would. I signed up with a promo code that ended up having me commit to a 12 month subscription that I was not aware of.
I ordered the box thinking it was just a one time thing for me to try the product. The product itself I ordered for a large dog and all the items are extremely small. All the toys are terrible quality and a small Chihuahua would be able to rip it up in no time. I reached out to customer service to let them know that I no longer wanted their product , they were no help and extremely rude, saying that there was nothing they could do.
After days of going back-and-forth they finally agreed to put me in for three months subscription.
I only agreed to get out of the 12 month however, I was not notified that the price would increase because now it was only a three month subscription , so now I had to pay the increase for the same product. Horrible customer service.
- Horrible customer service
Preferred solution: Full refund
User's recommendation: Don’t buy from them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUncaring
I had called them in October to cancel my subscription because I couldnt afford it and then somehow before by that time and when I move, my dog got sick and she passed away I I didnt think to update my address or to let them know or anything because they didnt charge me in November so I figured OK that they actually just canceled so when they get this they take my money out in December And then I was like wait a minute you dont know and so I Getting a hold of them and they told me I shouldve updated my address and let them know so its not their fault and I said my dog passed away and theyre like oh well were sorry about that but still you have to pay for your subscription. They refused to refund my money.
They refused to either resend the box so that I could give it to somebody else but theyre not doing anything. They said they wanted to charge me an additional $25 to resend the box that because I shouldve thought in my time of moving and grieving that I shouldve updated pup box.
- Uncaring staff
Preferred solution: Full refund
Terrible! Do not subscribe!
Wasted $30 a month. Pup Box Poor Quality & Useless Supplies
User's recommendation: No! Waste of money. Use BarkBox!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancellation
- Toys and treats
Preferred solution: Cancel my subscription
User's recommendation: No one answered my call
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerCanceled but still took money
- Good for younger dogs
- Subscription
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Sintra, Continental PortugalCharge
- Nice treats
- No customer service by phone
Preferred solution: Full refund
User's recommendation: Don’t purchase no customer service center
Product is terrible Customer service is horrible
User's recommendation: DO NOT DO IT!!
Poor customer service
- Dog loved the treats and toys
- No telephone number to call hard to cancel
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible customer service
- Nice pup toys
- Horrible customer service
Preferred solution: To have the subscription completely cancelled and to not be charged more due to unwarranted circumstances
Cancel subscriiion
User's recommendation: Hard to reach customer service
Need to do better
User's recommendation: Keep your money
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